CSM Magazine

DECEMBER 10, 2021

As a CX consultant with decades of experience in contact center solutions, Avtex has a unique viewpoint to the changing landscape of both CX and EX best practices. Take the time to execute an employee journey mapping exercise that can help you uncover the personas found throughout your organization.

Best practices 98

Best practices Employee engagement Journey mapping Consulting 98

NobelBiz

JULY 4, 2023

By integrating the Balto AI-powered guidance for agents, NobelBiz takes a step further in perfecting one of the best contact center solutions on the market. Run a Pilot Test Before fully integrating the new technology into your call center operations, it’s wise to run a pilot test. Who is NobelBiz?

Call Center 52

Call Center Contact Center First call resolution Construction 52

NobelBiz

JANUARY 17, 2022

However, caution must always be exercised; the concept of time must never take precedence over the quality of the solution offered. Choosing a concentrated set of interfaces results in significant time savings, and that’s where CCaaS Solutions comes in! To put it another way?

Average Handle Time 52

Average Handle Time Contact Center Interactive Voice Response Management 52

RichCall

SEPTEMBER 13, 2017

Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. Either way, adding live video capabilities to call centers should be on every customer service and contact center executives’ list. Kate Legett.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64