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Overcoming the Great Resignation with Lessons Learned from CX Best Practices

CSM Magazine

As a CX consultant with decades of experience in contact center solutions, Avtex has a unique viewpoint to the changing landscape of both CX and EX best practices. Take the time to execute an employee journey mapping exercise that can help you uncover the personas found throughout your organization.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. Either way, adding live video capabilities to call centers should be on every customer service and contact center executives’ list. Customer Journey Maps.