Banking Consulting Customer Care White Paper 
Fonolo
JANUARY 31, 2018
“China Merchant Bank’s bot [served on WeChat] handles more natural customer conversations… 1.5 to 2 million interactions per day [which] …would typically require thousands of additional customer care agents to handle.”. Our favorite chart: The Current State of Customer Care. Who wrote it: Interactions.
Avaya
JANUARY 24, 2018
Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. Barclays’ fines totaled £2.45
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Fonolo
MARCH 4, 2020
As the conversation unfolded, it became increasingly clear that the secret to a solid customer service program at a household name like ADP comes down to nurturing a positive culture: top-down, bottom-up, inside-out, from agent to leadership, and then on to the customer. This is their story. The Path to Leadership. About CSPN.
Global Response
FEBRUARY 13, 2022
If you want to outsource your call center but need to take ample precaution with customer data, look for a company that has decades of experience and high-quality processes for complying with data privacy and customer security requirements, like Global Response. We make sure to deliver superior customer care, every time.
Callminer
FEBRUARY 23, 2021
Adapting to a shifting market means making changes to agent engagement processes , team cooperation, agent training and more, while maintaining a positive customer experience. So, a major necessity of the changing customer service landscape in 2021 is remote support technology. Keep reading to see what is on the radar for 2021.
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