Peter Lavers

JULY 7, 2015

“Customer Centricity is the eco-system and operating model that enables an organisation to design and deliver a unique and distinctive customer experience”. The next session covered the vital importance of taking a systemic approach to customer management to ensure end-to-end integration. Doug Leather.

Customer centricity 150

Customer centricity Chief Customer Officer Banking Automotive 150

Fonolo

JANUARY 22, 2020

Simply click on any conference to be taken to the details, or scroll on to see the full list in detail: Customer Service and Contact Center Conferences 2020: Customer Contact Week, Nashville. Chief Customer Officers USA, Atlanta. Next Generation Customer Experience, Indian Wells. Zendesk Relate, Miami.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

Vcaretec

JUNE 6, 2022

Let’s meet our Customer Care experts: vcare-expert-shep-hyken Shep Hyken : Customer service speaker and bestselling author, Shep’s focus is on delivering amazing customer service, customer engagement, managing the customer experience, and creating customer loyalty.

outsourcing 52

outsourcing Chief Customer Officer Customer Care Banking 52

ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.

Chief Customer Officer 53

Chief Customer Officer SaaS Education Customer advocacy 53

ClearAction

NOVEMBER 16, 2017

Recent snafus caused by faulty customer experience ecosystem management include United Airlines dragging a paying customer out of his seat and off the plane per a random drawing of passengers to make room for a flight crew to fly on that overbooked flight. We’ve all known customer experience programs that have come and gone.

Customer Experience 76

Customer Experience Chief Customer Officer Customer centricity Airlines 76

ClearAction

MARCH 22, 2024

In the 2024 CX West Conference: “The key message from every panel was this: The revenue team that connects the most dots wins the customer.” ” WHY we need to make CX a team sport was clearly stated by Diorio: The articulated goal of customer-centricity is far out in front of the operational practice of Customer Success.

Chief Customer Officer 62

Chief Customer Officer Customer centricity Airlines Metrics 62

Netomi

JANUARY 5, 2022

A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98