Eptica

FEBRUARY 7, 2018

Date: Wednesday, February 7, 2018 The 6 key challenges to successful self-service – and how to overcome them. No wonder that both consumers and companies are turning to online self-service systems. For example, banks scored 82% as a sector, while entertainment retailers answered an average of 49%.

Self service 49

Self service B2C Entertainment Best practices 49

JivoChat

APRIL 23, 2023

In 1988, Jabberwacky was built by the developer Rollo Carpenter to simulate human conversation for entertainment purposes. This also helps with the brand’s image, because it shows the company is concerned about providing great customer service. He used an AI technique known as contextual pattern matching.

Chatbots 75

Chatbots B2C Self service Banking 75

CustomerSuccessBox

FEBRUARY 28, 2022

Best practices: Consumption vs subscription. Best Practices: It has its NRR retained at $2B ARR. For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based. Best Practices: 1000 customers of all pay $100k +.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

Callminer

AUGUST 1, 2017

Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. Provide self-service options to your callers, but don’t force these options upon them.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Freshcaller

OCTOBER 15, 2018

While building an IVR menu for handling your inbound calls, it is imperative to follow some or all of the following best practices: Greeting text. For every customer happily using IVR for self-service, there’s another customer who would rather speak with a live agent ASAP. Clear and short messages. The company name.

Interactive Voice Response 45

Interactive Voice Response Airlines Construction Entertainment 45

AWS Machine Learning

FEBRUARY 6, 2024

The workflow includes the following steps: A QnABot administrator can configure the questions using the Content Designer UI delivered by Amazon API Gateway and Amazon Simple Storage Service (Amazon S3). The Content Designer Lambda function saves the input in OpenSearch Service in a question’s bank index.

Chatbots 103

Chatbots APIs Self service Banking 103