Beyond Philosophy
NOVEMBER 4, 2018
Institute self-service: There are times when you just want to do it yourself. Panera does a great job of this with their self-service ordering and expediting systems where they bring it to the table. Customer service areas should be open. Huntington Bank recognized that bankers’ hours were not convenient.
Eptica
FEBRUARY 7, 2018
Date: Wednesday, February 7, 2018 The 6 key challenges to successful self-service – and how to overcome them. No wonder that both consumers and companies are turning to online self-service systems. For example, banks scored 82% as a sector, while entertainment retailers answered an average of 49%.
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Beyond Philosophy
NOVEMBER 4, 2018
Institute self-service: There are times when you just want to do it yourself. Panera does a great job of this with their self-service ordering and expediting systems where they bring it to the table. Customer service areas should be open. Huntington Bank recognized that bankers’ hours were not convenient.
Inbenta
JULY 5, 2021
are great entertainment if you’re not in a rush or are in the mood for some free laughs. Take, for example, a customer at a bank. But what if your customer isn’t familiar with your language, in this instance conventional banking terminology, and instead types “how do I send money abroad?” Suggestions like “How do I….take
Eptica
MARCH 31, 2016
The web, in the form of help and self service has remained on top throughout that time and continued to improve between 2015 and 2016. The difference in performance within individual sectors is also worth highlighting – one entertainment retailer scored 100% and another 5% (failing to fully answer any questions at all).
The Petrova Experience
APRIL 22, 2021
Imagine a car manufacturer that does not allow any vehicle customization, or a retail bank that with no app-based self service. Banking Experiences. If you lack a digital, intuitive self-service experience that enables investors to see and manage their portfolios, start your customer experience transformation.
TechSee
SEPTEMBER 21, 2021
No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. These customers demand the same seamless end-to-end digital experiences they have learned to expect from their bank and favorite retail store. . The cable industry is at a crossroads.
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