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Why is Customer Retention Important for B2B SaaS Business?

CustomerSuccessBox

No matter what era we live in, customer retention is something that will never fade away. Let’s see the process of acquiring new customers. You’ve spent considerable time creating various marketing and sales funnels to convince your customer how your product can solve their problems. So why do we do that? Wondering How?

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SaaS churn rate benchmarks: and how to do better yourself!

SmartKarrot

Churn rate is the rate of customers or revenues lost by a company in a given time period. It is a common belief in the SaaS industry that the acceptable SaaS churn rate benchmarks is around 5% annually. It means that out of every 1000 customers if 50 customers are leaving your business then it is still acceptable.

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Understanding Your CSAT Score

Solvvy

Analysts that have studied NPS across industries have found that benchmarks vary. You can use those benchmarks to see how you compare to competitors — and to set goals for your business. Like NPS, CSAT allows you to quantify customer sentiment about your brand. Improve Customer Experience. CSAT Industry Benchmarks.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. He authored the Customer Success book for Wiley! Our favorite content from Nick : 5 Ways To Cut Software Costs And Integrate Your Customer Experience.