Balto

JULY 6, 2023

Louis, MO — Balto, a leader in uniting contact center agents with AI for better conversations, has released a new update to the Balto Real-Time Index , a tool that collates trends, insights, and in-depth analysis for contact centers. Balto is data rich, and we want to provide that value back to the Balto community and beyond.

B2B 52

B2B Healthcare Contact Center Enterprise 52

Balto

OCTOBER 25, 2022

Louis, MO — Balto, a leader in uniting contact center agents with AI for better conversations, has released a new update to the Balto Real-Time Index , a tool that collates trends, insights, and in-depth analysis for contact centers. A PDF version is also available on the Index for offline viewing.

Coaching 52

Coaching Contact Center Healthcare Best practices 52

Balto

JULY 26, 2022

The Index sources the most extensive set of AI-guided calls in the market — Balto’s 140MM+ guided calls — to predict future trends. Louis, MO — Balto, the #1 real-time guidance platform for contact centers, has launched the Balto Real-Time Index , a new tool that collates trends, insights, and in-depth analysis for contact centers.

Contact Center 52

Contact Center Real estate Healthcare Scripts 52

Balto

NOVEMBER 28, 2022

The Balto Real-Time Index is a publicly available tool that aggregates data derived from the over 160 million calls conducted using Balto’s software. The data subset for this edition of The Balto Real-Time Index is representative of trends in Q3-Q4 2022.

Contact Center 52

Contact Center B2B B2C outsourcing 52

Balto

JULY 28, 2022

According to our revealing Real-Time Index report on contact center call trends, it could be the lack of active listening. But that’s where Balto shines with its Real-Time Guidance. Balto’s Real-Time Guidance reminds agents when they’re doing most of the talking and not enough listening. Schedule a demo today.

Contact Center 52

Contact Center Coaching First call resolution Best practices 52

Balto

JULY 26, 2022

In fact, after analyzing over 140 million calls, our Real-Time Index tells us “busy” was one of the hardest objections to overcome in nearly two-thirds of industries analyzed. Balto’s Real-Time Guidance tool can help agents overcome objections like “I’m busy” instantly as they occur. Get a Demo.

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Call flow Contact Center Sales Scripts 52

Balto

JANUARY 23, 2023

By looking at the data from over 170 million calls, the Balto Real-Time Index analyzes the rate of question-asking and other soft skills across industries and use cases. The Balto Real-Time Index defines active listening as times when an agent repeats, reiterates, or confirms what a prospect is saying. times per call).

Contact Center 52

Contact Center Scripts B2B Healthcare 52