Quality Contact Solutions

JANUARY 27, 2022

You can find anything from helpful tips to a geographically convenient inside sales seminar to attend with a quick Google search. Quality Contact Solutions (QCS) is an industry leader in contact center and BPO solutions, including B2B and B2C programs. How a Partner Can Help You Increase Sales. Contact us today to learn more.

Sales 98

Sales Upselling B2C Best practices 98

Customer Guru

MARCH 7, 2018

We conduct yearly customer surveys and follow closed-loop feedback process: it’s never about just taking the survey; what is more important comes after – connecting to customers and understanding how we can improve our services. There is this perception that B2B and B2C are different, but the customer actually expects the same thing in both.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65

ChurnZero

JULY 12, 2019

When I give talks or hold seminars, I often ask people to connect a specific need to an application. The answers are normally quite homogenous in B2C (e.g. Provide Feedback and Reward Users. Reinforce positive behavior and provide feedback. And in some cases, the same question might spawn two or three different answers.

Accountability 75

Accountability Metrics Education Marketing 75

REVE Chat Blog

NOVEMBER 21, 2019

With the help of consistent newsletters, events or seminars/webinars you can educate your leads in the best way. You can share relevant content with them, interact and respond to the feedback given by them. Collect customer feedback and continuously improve your customer support processes. How often do these emails come out?

Best practices 77

Best practices B2B Sales Chatbots 77