Fonolo
NOVEMBER 1, 2018
Originally preferred for person-to-person communication, the past few years have seen a surge of B2C communication via messaging channels (Facebook Messenger, WhatsApp, WeChat, etc.). then it can deliver great customer service and build a lasting and loyal customer base. So: How will this battle play out? Twitter: @howethomas.
HGS
MAY 22, 2018
Healthcare has, undoubtedly, made B2C strides toward 24/7 optimized experience—from nurse triage to CRM and analytical PHM data collection. Data analytics, RPA, AI, and machine learning are key enablers to healthcare transformation —from the way physicians are educated and practice care to how payers support care delivery.
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Fonolo
OCTOBER 30, 2018
Originally preferred for person-to-person communication, the past few years have seen a surge of B2C communication via Messaging channels (ex: Facebook messenger, WhatsApp, WeChat etc). Messaging: With a very high adoption rate, it’s no surprise that messaging apps have scored billions of steady users. Twitter: @howethomas. Tobias Goebel.
Quiq
APRIL 29, 2020
The 100+ page report presents data, insights, and usable best practices that all B2C and B2B companies can use now and going forward. Opening new channels like messaging, web chat, and social channels encourages your customers to contact you the way they prefer and at their convenience. Protect your customer’s experience. .
Comm100
OCTOBER 16, 2018
Go vertical-specific: Segment your messaging and channels by industry and company type, or by other relevant customer attributes. LinkedIn is huge for B2B companies, while Facebook and Instagram dominate B2C social. Highly regulated industries like government and public services will have different needs than the tech industry.
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