Fonolo

FEBRUARY 6, 2020

While consumer-to-consumer SMS is already ubiquitous, the medium is gaining rapid popularity for B2C and B2B interactions, including for customer service. Offering automated replies for the most common technical support questions is just one application of using SMS for customer service. Do Survey Customers Through SMS.

Customer Service 91

Customer Service B2C Contact Center Technical Support 91

Quality Contact Solutions

DECEMBER 20, 2021

Quality Contact Solutions, Inc (QCS), a leading outsource contact center and BPO company, today announced that it received its? “Compliance has become an essential component for companies to create trusted relationships with clients,” said Angela Garfinkel, President & Founder of Quality Contact Solutions.

Call Center 52

Call Center Telemarketing outsourcing B2C 52

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. of companies. omnichannel. personalization.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Netomi

FEBRUARY 28, 2022

Alexandra da Silva Rodrigues – Strategical Advisor for Global Contact Centers, Radisson Hotel Group. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. Connect with Kristen. Kristi Faltorusso – VP of Customer Success, ClientSuccess.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64