5 Top Customer Service Articles For the Week of January 18, 2021
ShepHyken
JANUARY 18, 2021
For example, I believe you should obsess about customer journey maps, but they have to be done right. Chatbots vs Knowledge Bases: Which One Is Better? My Comment: Chatbots versus knowledge base support. It’s nice to see the emphasis on B2B, versus retail and other B2C industries. by Tracey Ruff.
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