TeamSupport
APRIL 15, 2021
Usually, whenever a customer encounters a problem, a salesperson or call center representative provides them with discounts, coupons, or store credits, or in the case of B2B SaaS models, free seats or a complimentary month. It uses an automated online self-service portal to respond to customer's inquires and for business transactions.
Mindtouch
AUGUST 27, 2018
And when customers don’t know how to resolve an issue, they tend to initiate some kind of support interaction. According to Marketo , two out of three B2B consumers engage a company primarily to request service or support. Two out of three B2B consumers engage primarily to request service or support.
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CustomerSuccessBox
JUNE 20, 2022
Tools like Slack and Zoom for example have gained immense popularity across B2B organizations to support this. They also provide an easy way to share content and solicit customer feedback in a much more scalable way and introduce what is often the first real opportunity customers have at self-service and learning from their peers.
JivoChat
NOVEMBER 29, 2021
Team Support . Team Support is a help desk software that is focused on B2B customer support. It provides an omnichannel experience, which enables you to offer multiple channels of communication to your customers and to answer their questions using one platform. . ManageEngine Service Desk . Easy to use.
JivoChat
AUGUST 30, 2021
The live chat channel serves many “touches” along the increasingly multi-touchpoint B2B and B2C buying journeys. People also use it to access post-sales support and make service requests once they become customers. B2C and B2B businesses alike rely on live chat. Offers multi-channel support.
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