TeamSupport

APRIL 15, 2021

Usually, whenever a customer encounters a problem, a salesperson or call center representative provides them with discounts, coupons, or store credits, or in the case of B2B SaaS models, free seats or a complimentary month. It uses an automated online self-service portal to respond to customer's inquires and for business transactions.

Omni-channel support 106

Omni-channel support Customer Support Technology B2B 106

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. Under all the fancy showbiz lies the fact that running a SaaS business is very challenging. Benefits of having a Customer Success Software for your SaaS business-.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

JivoChat

NOVEMBER 29, 2021

Happy Fox also allows you to have help desk software for small businesses integrated with popular SaaS applications, such as Slack, Twitter, and Jira. . Team Support . Team Support is a help desk software that is focused on B2B customer support. Highlighted features: B2B customer support solution.

Multi-channel support 52

Multi-channel support CRM Metrics Multichannel 52