TechSee

APRIL 3, 2018

Considering churn is closely linked to customer satisfaction, companies are attempting to transform their customer experience to meet consumers’ high expectations. In fact, data from Walker predicts that customer experience will overtake price and product as the key brand differentiator for B2B by 2020.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

Verint

JANUARY 30, 2018

Having your own corporate-run customer community is the next step in the digital evolution for companies and CX professionals. And speaking for the B2B technology company I work for and its nearly two-year-old social community, I can testify to the benefits of having our own online community.

Analytics 38

Analytics Technical Support B2B Best practices 38

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Yes, the SERVICE Experience. Bruce Temkin.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

FEBRUARY 19, 2020

Your VIPs are your company’s most important customers , as defined by you. Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty.

B2C 64

B2C B2B Advertising Accountability 64

Comm100

FEBRUARY 19, 2020

Your VIPs are your company’s most important customers , as defined by you. Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty.

B2C 40

B2C B2B Advertising Accountability 40

Netomi

FEBRUARY 28, 2022

Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. One CX trend that will dominate/take the stage in 2022: . “In

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

RichCall

SEPTEMBER 13, 2017

Shep Hyken , Customer Service and Experience expert – hyken.com. Evan Kirstel , Social media innovator and B2B marketer. Donna Peeples , Customer Experience Strategist. Bruce Temkin , a customer experience transformist. Wade Wiant , Vice President of Sales and Channels at Mediu. Blake Morgan.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64