Myra Golden Media
APRIL 11, 2023
This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. Another example is a healthcare provider implementing a data-driven approach to optimize its contact center operations.
Revation Systems
OCTOBER 2, 2017
Q: What benefits are your employees experiencing since deploying LinkLive Healthcare/Knowledge Base? A: The primary benefit our employees have experienced since deploying LinkLive Healthcare Knowledge Base is the ability to instantly access a breadth of information that is kept up-to-date in real time.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Talkdesk
SEPTEMBER 8, 2020
Open enrollment is typically among the busiest times of the year for healthcare plan providers as the volume of consumer calls to the contact center increases significantly. million calls related to healthcare coverage to its contact center. However, those existing customers still expect the same SLAs they are already used to.
Call Experts
JULY 28, 2022
In a highly-emotional industry such as healthcare, this benefit is invaluable. . They can handle various special events, from seasonal marketing campaigns to annual healthcare enrollments. . Contact centers have the potential to streamline operations, save time and reduce costs. Faster Support For Your Customers.
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
TechSee
JUNE 25, 2019
The same computer vision AI technology that interconnects humans with technology to provide superior CX can also be utilized to reduce contact center agent workload through better agent decision-making and company-wide knowledge sharing through the creation of dynamic visual knowledge bases. High-level data analysis.
JustCall
MARCH 10, 2023
As such, it can be a reflection of key performance metrics like CSAT scores, average handle time, average hold times, FCR, net promoter score (NPS), etc., Following a script saves time as agents are no longer left formulating questions in their heads and are more responsive. to manage call flows.
Expert insights. Personalized for you.
156 
Let's personalize your content