Callminer
JULY 16, 2018
Tips to Keep At-Home Agents Engaged. Here are eight tips to keep your at-home agents engaged and productive. At-home agents have different struggles, needs, and resources which sometimes requires specific training in regards to customer satisfaction, average handle time, compliance, or even sentiment.
Noble Systems
JANUARY 15, 2019
To make the process less stressful on collectors and ultimately a more pleasant experience for consumers, many institutions are using gamification in their contact centers. Defining the key performance indicators (KPIs) in each of these areas will help you determine what to reward through gamification. Payment Disclosure.
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Noble Systems
JANUARY 15, 2019
To make the process less stressful on collectors and ultimately a more pleasant experience for consumers, many institutions are using gamification in their contact centers. Defining the key performance indicators (KPIs) in each of these areas will help you determine what to reward through gamification. Payment Disclosure.
VocalCom
JULY 3, 2017
Here are seven tips for training call center agents effectively. Customer feedback helps your brand decide which improvements need to be made and how agents may be trained to handle situations. Offer peer training and gamification. Gamification can also be a fun way to encourage healthy competition during training practices.
TechSee
SEPTEMBER 18, 2019
One important KPI is Average Handling Time (AHT), which measures the average duration of communications between agents and customers. Tips and Tricks to Boost ACW Efficiencies. This can be accomplished through gamification , cash bonuses or other incentives such as priority parking and shift preference.
Outsource Consultants
AUGUST 3, 2020
Lower Your Average Handle Time to Increase Customer Revenue. The last thing a caller wants, after putting their travel on hold for months, is to waste their time sitting on hold. . Generally speaking, good customer experience leads to more revenue, whereas bad customer experience can have you lose a customer for life. .
Outsource Consultants
APRIL 12, 2021
In part one of our series, we detailed five tips for targeting better KPIs with your BPO vendor partner. Training Tip: Have the trainer ask a question, and have the trainees search for answers in the knowledge base. TIP 1: Introduce the dashboards to the team early on in the training.
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