COPC

MARCH 23, 2020

s Senior Consultants, has supported many Work-At-Home environments over the last ten years. She has identified some common themes which are shared by the best run Work-At-Home operations, specifically around communication and technology support. What sort of an environment do Work-At-Home agents need?

At home agents 52

At home agents Consulting Consulting Government 52

NICE inContact

FEBRUARY 16, 2016

If you wanted to meet with a team on the other side of the country, you booked flights, accommodations, and local transportation to get all the attendees in the same room. The technology of the new age means near-instant file transfers and a range of technology options to communicate from almost every corner of the globe.

Transportation 48

Transportation At home agents Technology Feedback 48

Outsource Consultants

NOVEMBER 9, 2020

A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever. Call centers perform better when agents are educated, speak the desired language natively – or at least fluently, are versed in technology, and are highly skilled. High literacy rate (91.8%).

Call Center 119

Call Center Marketing outsourcing Transportation 119