Remove At home agents Remove Feedback Remove Technology Remove Transportation
article thumbnail

How to Move to a Work-At-Home Model When a Rapid Response is Required

COPC

s Senior Consultants, has supported many Work-At-Home environments over the last ten years. She has identified some common themes which are shared by the best run Work-At-Home operations, specifically around communication and technology support. What sort of an environment do Work-At-Home agents need?

article thumbnail

Overcoming Obstacles of a Remote Workforce

NICE inContact

If you wanted to meet with a team on the other side of the country, you booked flights, accommodations, and local transportation to get all the attendees in the same room. The technology of the new age means near-instant file transfers and a range of technology options to communicate from almost every corner of the globe.