Outsource Consultants
NOVEMBER 29, 2021
In response to the remote agent trend, leaders are embracing a “hub and spoke” call center model. This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. Across training environments, where hands-on training may be preferred.
Eckoh
MAY 18, 2020
The current pandemic has forced contact center operations leaders to take extraordinary steps to provide ongoing customer support functions with the only available option being moving facilities-based agents to a work from home model. Obviously, neither of these options is good for the caller or the organization.
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Cisco - Contact Center
SEPTEMBER 3, 2020
Telecommunications regulations in India posed another challenge when it came to contact center agents working remotely. Within 3 days, we modified our VPN solution to meet the new requirement that at-home agents connect through VPN using static IP addresses.
Callminer
OCTOBER 22, 2019
Inbound services provide customer assistance and technical support for programs and software. Installation over the cloud is much faster and cheaper than in-person installation. Virtual, or utilizing “at-home” agents. Outbound is ideal for businesses that need assistance reaching customers.
Vistio
MARCH 15, 2022
He has worked for large multinational corporations in business development, technical support, and strategic planning throughout his career, and is recognized as a seasoned leader and gifted communicator who understands how technology aligns with businesses and client objectives to drive operational performance and cost savings.
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