Remove At home agents Remove Personalization Remove Scripts Remove Technical Support
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Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes

Cisco - Contact Center

Telecommunications regulations in India posed another challenge when it came to contact center agents working remotely. Within 3 days, we modified our VPN solution to meet the new requirement that at-home agents connect through VPN using static IP addresses. Each tunnel group is then assigned a pool of just one IP address.

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25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

Inbound services provide customer assistance and technical support for programs and software. Campaign success features can extend to script development – it’s important that a service provides knowledgeable, professional service to your customers. Virtual, or utilizing “at-homeagents. If you are U.S.