COPC

MARCH 23, 2020

Beyond the obvious health issues and the impact on our global healthcare systems, this crisis has brought about an unprecedented challenge for the contact centre and BPO industry, with potentially millions of office-based employees needing to transition to a Work-At-Home environment. At COPC Inc.

At home agents 52

At home agents Consulting Consulting Government 52

Taylor Reach Group

JUNE 20, 2017

This discussion examines chat in the Contact Center, highlights the many advantages of Live Chat, presents some caveats and looks to the future of this technology in the Call Center and Contact Center. Dedicated Chat Agents vs. Blended Agents. Endless Agent Options. Moving Consumers from Email to Chat. Memphis. .

Contact Center 62

Contact Center Consulting Consulting Healthcare 62

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky.

Best practices 140

Best practices Feedback Call Center Coaching 140

Callminer

OCTOBER 22, 2019

Virtual, or utilizing “at-home” agents. Are the agents friendly and compassionate? Compassion should be one of the most important considerations when looking for healthcare call center companies. You need to be very sure of your needs and present them to the services. Internal, or inside your own four walls.

Best practices 203

Best practices Call Center outsourcing Contact Center 203