Calltools
MARCH 8, 2023
A cloud-based voice solution is cheaper than traditional landlines and even VoIP because you can bundle it with other cloud services. Improved Security Cloud-based software can be safer than VoIP technologies, which hackers often exploit to infiltrate your business phone system. That’s because this technology is easy to maintain.
OrecX
MAY 1, 2020
Most of these individuals are utilizing VoIP, softphones, mobile phones or landlines - and sometimes a combination thereof. Mobile recording methods: VoIP softphone technology. There are several questions you can ask yourself to assess your need to record your at-home agents: 1. Are your agents offering medical advice?
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Cisco - Contact Center
SEPTEMBER 3, 2020
For example, an earthquake in northern California or a severed undersea Internet cable rendering some data centers or office locations inaccessible. Examples of some measures that Cisco has put in place to address these potential hazards include: Building redundancy into our infrastructure deployment.
Babelforce
MARCH 30, 2022
Netflix is an example most people are familiar with. Cloud-based software can handle high-quality calls using Voice over Internet Protocol (VoIP) technology. The latter benefit is especially relevant, as almost 75% of contact centers allowed agents to work at home during the pandemic. And all the data is stored online.
Xaqt
JUNE 1, 2020
Contact Centers spent of much Spring 2020 scrambling to shift agents to work-from-home or bring agent seats back onshore from locations where at home agents simply weren't feasible due to lack of critical infrastructure. At the same time, Voice-over-Internet Protocol (VOIP) emerged as viable technology.
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