BlueOcean

MARCH 24, 2022

When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. B2C brands had their worlds turned upside down by the pandemic, but what does complex customer care look like now things are leveling out? Modified Recruitment Strategy.

B2C 62

B2C Customer Care Schedule adherence outsourcing 62

Skybridge

APRIL 13, 2020

In my earlier posts, I’ve put a great deal of focus on how to transition your call center agents from on-site to at-home. But of course, there are longer-term factors to consider – and conquer – in order to lead high performing customer care teams capable of delivering superior customer and patient experience.

Coaching 52

Coaching Customer Care At home agents Call Center 52

Skybridge

MAY 13, 2020

For customer care call centers, that means taking a clear-eyed look at how to build high-performing teams of happy, engaged agents , meet and exceed customer expectations , and redesign the operation for maximum scalability and cost-effectiveness. Your Customer Care Agents Can’t Come Back to Headquarters.

Customer Service 52

Customer Service outsourcing At home agents Customer Care 52

Skybridge

MAY 13, 2020

For customer care call centers, that means taking a clear-eyed look at how to build high-performing teams of happy, engaged agents , meet and exceed customer expectations , and redesign the operation for maximum scalability and cost-effectiveness. Your Customer Care Agents Can’t Come Back to Headquarters.

Customer Service 52

Customer Service outsourcing At home agents Customer Care 52

Skybridge

JULY 21, 2020

I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. We would love to talk! by Stephen Fioretti. contact-form-7].

At home agents 52

At home agents Wireless Government Contact Center 52

Taylor Reach Group

NOVEMBER 30, 2018

Besides, we can always use the dollars allocated to training for other areas like executive retreats” – a prime example of the mindset you do not want to take as a Contact Center executive. These examples of conflicted objectives are frequent occurrences in contact centers today. They’ll figure it out.

Contact Center 111

Contact Center Average Handle Time At home agents First call resolution 111

COPC

OCTOBER 22, 2021

So they know what’s really happening, and we use real-world examples. Transcom is a global customer experience specialist providing CX advisory, customer care, sales, technical support and collections services through their extensive network of contact centers and work-at-home agents. to your peers?

At home agents 52

At home agents Technical Support Best practices Contact Center 52