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Conversations with Clients: Kyla Starks, Transcom

COPC

So they know what’s really happening, and we use real-world examples. Transcom is a global customer experience specialist providing CX advisory, customer care, sales, technical support and collections services through their extensive network of contact centers and work-at-home agents.

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25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

Outbound is ideal for businesses that need assistance reaching customers. Inbound services provide customer assistance and technical support for programs and software. It can also be used to hold agents accountable for their performance and flag agents that might require additional training or correction.