Outsource Consultants
MARCH 16, 2020
Making the answers to common questions easy to find on your website or IVR messaging can free up agents for the inquiries that truly require a two-way interaction. They resolved any technical issues years ago, and their agents are used to training and working in a remote environment. Let us know if we can help.
DMG Consulting
DECEMBER 7, 2020
DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store.
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Outsource Consultants
AUGUST 3, 2020
In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home. Contact Outsource Consultants for a free, no-risk consultation to find out.
Outsource Consultants
MARCH 31, 2022
With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. Champion among automation — Interactive Voice Response or IVR. This system allows companies to interact with customers prior to getting a live agent on the phone.
Taylor Reach Group
JUNE 20, 2017
Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. Paul: In terms of comparing chat to voice and the IVR, it has a long way to go. People will still generally evaluate the voice call with a higher degree of satisfaction, because of the human interaction.
DMG Consulting
SEPTEMBER 20, 2021
The post Contact Centers’ Road Map to Success in the New Normal appeared first on DMG Consulting.
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