Playvox

JANUARY 30, 2024

According to a recent Gallup survey , only 23% of employees worldwide and 32% in the U.S. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. Implemented correctly, gamification can increase motivation and engagement. Why Gamification?

Gamification 79

Gamification Contact Center Coaching Quality management 79

Balto

JUNE 3, 2022

Take Engagement Surveys Seriously. Over 67% of contact centers measure engagement through periodic agent feedback surveys. Surveys can be a great tool, particularly when given to remote agents prone to disengagement, but the feedback must actually be put to use. Gamify and Customize the Agent Experience.

Gamification 52

Gamification Scripts Contact Center Surveys 52

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. Look no further!

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

DMG Consulting

MAY 8, 2023

The Transformation of Workforce Engagement Management By Donna Fluss View this article on the publisher’s website. This positioned vendors to invest heavily in their solutions (particularly during the first six months of the year) and deliver a great deal of innovation to the market.

Management 62

Management Enterprise Analytics Contact Center 62

Playvox

APRIL 25, 2023

Related Article: 5 Ways Contact Center Managers are Adapting to Remote Work 2. Related Article: Best Contact Center Software for Remote Workers 3. Here are some ideas: Incorporate gamification into your agent training and professional development program. Engagement. Engagement. Engagement.

Contact Center 79

Contact Center Contact center software Gamification Feedback 79

Playvox

MARCH 12, 2023

But more than half (54%) of consumers in a Zendesk survey said it feels like customer service is an afterthought for most businesses they interact with — that’s not the feeling you want customers to walk away with. Related Article: Team Leaders: How to Personalize your Agent Training 3.

Contact Center 52

Contact Center Gamification Metrics Quality management 52

NobelBiz

APRIL 18, 2022

As it overlooks three critical components: the customer experience, the rise of new communication and the new contact center technologies. Modern customers want immediate and dependable solutions, which means your call center’s efficiency must be at its peak at all times. What is call center efficiency?

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52