Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

Quality Contact Solutions

JUNE 15, 2021

Having a great supervisor running your outsource telemarketing teams can make a massive impact on your business. Outsource telemarketing supervisors coach both veterans and new agents, so they must communicate appropriately to their audience. Part of communicating is coaching the agents and giving feedback. Feedback: ?Part

Telemarketing 52

Telemarketing outsourcing B2C Coaching 52

CrazyCall

JANUARY 21, 2019

Inside sales predominantly take place on the phone and are sometimes treated as a slightly different form of telemarketing. Since there can be a lot of confusion , in this article we will present a primer on what inside sales is and how it differs from traditional telesales. Is inside sales just a different word for telemarketing?

Telemarketing 87

Telemarketing Sales Scripts CRM 87

Quality Contact Solutions

DECEMBER 31, 1969

One of the key factors for telemarketing companies to manage an outbound telemarketing campaign is being able to measure how the program is going. Are there issues with the script, the leads, or the agents? Here are 8 Key Performance Indicators (KPI’s) that should be included in reports for telemarketing companies.

Telemarketing 40

Telemarketing Metrics Scripts Sales 40

Quality Contact Solutions

JUNE 24, 2021

So it is time for call centers to flip the script and change that perception. Monitor interactions to identify precisely where experienced agents deliver outstanding service while uncovering training and coaching opportunities. Read this article about team member happiness and what it takes.

Call Center 89

Call Center Customer Experience Telemarketing Best practices 89

NobelBiz

JUNE 5, 2023

It offers various dialing methods that can be successfully deployed in multiple scenarios becoming increasingly popular (and even necessary) in Collections, Telemarketing, Lead generation, and many other sensitive niches. Crafting a Compelling Script A well-crafted script can be a powerful tool for outbound lead generation.

Call Center 52

Call Center Scripts CRM Contact Center 52