Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?

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Quality Contact Solutions

JUNE 26, 2019

Outbound telemarketing can be a powerful marketing tool if you know how to approach the customers. Try out these useful tips which can help you create a perfect outbound telemarketing script. Approach the script like you are writing for actors, not for robots. By Daniela McVicker, Guest Blogger. Don’t pitch too early.

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Quality Contact Solutions

DECEMBER 23, 2021

Over the years, as a PACE Customer Engagement Compliance Professional (CECP), I have audited dozens of companies for their compliance with telemarketing laws. Here’s the good, bad, and ugly with telemarketing laws. DNC Telemarketing Laws. There are a few areas that companies seem to struggle with regarding telemarketing laws.

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Quality Contact Solutions

APRIL 15, 2021

Teaching the different skills required for outbound and inbound telemarketing training is more important than ever before. As different as the job descriptions for inbound and outbound telemarketing are, the training required to perform these jobs is just as diverse. The one size fits all or blanket training approach doesn’t work.

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Quality Contact Solutions

DECEMBER 31, 1969

Telemarketing Appointment Setting Best Practices: Part 2. Author note: This is the second article in a 3-part series. In Part 1 , we discussed how to maximize the appointment kept rate when conducting telemarketing appointment setting. In this article, I’ll share with you how to make this a reality. Nutshell message.

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Quality Contact Solutions

FEBRUARY 3, 2023

With many types of telemarketing services for businesses, it’s not always easy to identify the most relevant to support your goals. So, let’s take a closer look and define the most common telemarketing services available. In addition, your telemarketing partner acts as an extension of your team.

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Quality Contact Solutions

JUNE 3, 2021

When your business decides to use B2B telemarketing services , it’s essential to scope out the different service providers and review what each one has to offer. B2B Telemarketing Services Providers Need to Have: Knowledge of the Telemarketing Industry. Expertise in Telemarketing Campaigns. Data & Reporting.

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Quality Contact Solutions

FEBRUARY 12, 2021

For decades, businesses have used outbound telemarketing to facilitate their sales efforts. Today I want to focus on how a specific type of business organization, franchise organizations that offer products or services to other businesses (B2B) , can benefit from using an outbound telemarketing program. It all boils down to control.

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Quality Contact Solutions

DECEMBER 31, 1969

Creating the perfect telemarketing compliance program is challenging. Outbound telemarketing managers will tell you that ensuring their outbound telemarketing is compliant is one of the things that keeps them up at night. Here are the primary risks of outbound telemarketing: TCPA compliance. Do Not Call compliance.

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Quality Contact Solutions

JANUARY 5, 2023

However, I will tell you that after running hundreds of B2B telemarketing lead generation programs, there are several helpful processes to make sure your team is generating strong leads and your sales team is capitalizing on those opportunities. Follow these tips to see improved results. Follow these tips to see improved results.

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Quality Contact Solutions

DECEMBER 31, 1969

The State of Indiana has amended its Telemarketer Registration law as of July 1, 2019. Effectively the amendment to the existing statute removed the numerous exemptions that sellers and telemarketers previously relied on. B2B outbound telemarketing is now covered by the law. Check your scripts and update them accordingly.

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Quality Contact Solutions

DECEMBER 31, 1969

Telemarketing Appointment Setting Best Practices: Part 1. Author note: This is the first article in a 3-part series. Telemarketing appointment setting is a cost-effective way to use less expensive people resources to set appointments for your salespeople. Telemarketing appointment setting requires tenacity and creativity.

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Quality Contact Solutions

JANUARY 19, 2023

When your business decides to use B2B telemarketing services , it’s essential to scope out the different service providers and review what each one has to offer. A benefit with a B2B telemarketing services partner is that you’re able to take the worry out of your hands. Not all call centers are the same.

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Quality Contact Solutions

DECEMBER 31, 1969

Telemarketing appointment setting can be a game changer for any sales team. Telemarketing appointment setting is a great way to work through cold calls, and setup your experts with viable contacts to work. Find Your Best SIC and NAICS Codes for Telemarketing Appointment Setting Success. Where will they get the new leads?

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Quality Contact Solutions

DECEMBER 31, 1969

Note: When we use the term outbound telemarketing , we’re talking about placing cold calls to prospects to set business to business appointments. The client looked to QCS to implement a telemarketing lead generation program that provides them with qualified leads and confirmed appointments. Sandy Pernick, Senior Operations Manager.

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Quality Contact Solutions

JUNE 15, 2021

Having a great supervisor running your outsource telemarketing teams can make a massive impact on your business. Outsource telemarketing supervisors coach both veterans and new agents, so they must communicate appropriately to their audience. That’s why companies use outsource telemarketing firms. Communication: ?

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Quality Contact Solutions

AUGUST 3, 2022

Together with AnswerNet, we have a combined 1,200 employees, a huge team capable of helping you in the following ways: Inbound and Outbound Telemarketing? Other Articles You Might Find Interesting: Here’s How to Write Effective Call Center Scripts. 10 Ways to Use an Outbound Telemarketing Partner. 24/7 Help Desk?

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Quality Contact Solutions

OCTOBER 25, 2021

Increased Member Engagement Through Telemarketing Increases Renewals One key factor for year-over-year membership growth is a deliberate focus on engaging with members in various communication channels. Scripting: The key to ensuring the long-term effectiveness of your outbound telemarketing script may be to eliminate the “script.”

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Quality Contact Solutions

DECEMBER 31, 1969

Choosing a telemarketing call center located in the United States has several clear advantages. Let’s explore why your brand, company and reputation are tightly tied to the direct representation as an organization in the telemarketing call center you choose. based telemarketing call center. based telemarketing call center.

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Quality Contact Solutions

OCTOBER 19, 2022

Working with a telemarketing company for appointment setting helps companies save time and money that would otherwise be spent by the internal sales team handling these efforts. In this article, we’re looking at five do’s and don’ts for call center appointment setting. Call Center, BPO & Telemarketing Services.

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Quality Contact Solutions

DECEMBER 31, 1969

One of the key factors for telemarketing companies to manage an outbound telemarketing campaign is being able to measure how the program is going. Are there issues with the script, the leads, or the agents? Here are 8 Key Performance Indicators (KPI’s) that should be included in reports for telemarketing companies.

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Quality Contact Solutions

OCTOBER 4, 2022

This article is an excellent resource if you’re not familiar with SEO. 8 Key Metrics Telemarketing Companies Need To Evaluate Performance. Use the Lead Generation Secret Weapon Many companies turn to outsourced telemarketing lead generation services as part of their strategies to hit their sales goals.

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Quality Contact Solutions

JANUARY 14, 2021

I guess that those folks did not have their cold calling scripts effectively dialed in or just really didn’t like cold calling and were looking to hurry and skirt away from the topic altogether. I know for sure that designing compelling cold calling scripts is essential to effective and successful prospecting. What is cold calling?

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Quality Contact Solutions

DECEMBER 31, 1969

In this article, I’ll share how to calculate call center outsourcing cost for outbound calls. Telemarketing hours. The telemarketing hours should be an agreed-upon number of hours that the call center will invoice you for in a given period. Training rates are typically 20 to 30% below the hourly telemarketing rate.

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Quality Contact Solutions

JULY 11, 2022

These include automated dialers making your calls (rather than dialing each phone number manually) and teams specializing in lead generation, scripting , and reports to help leaders evaluate and adjust tactics as needed. For example, when developing a successful cold-calling campaign, several factors must be considered before execution.

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Quality Contact Solutions

DECEMBER 31, 1969

Julie is an outsourced telemarketing and call center operations expert. To develop a working solution using outsourced telemarketing and call center services, Julie uses her experience to craft a program that makes sense and she is honest if QCS is not the right solution. Angela Garfinkel, President. Meet Julie Kramme. Subscribe Now.

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Quality Contact Solutions

DECEMBER 31, 1969

Other Articles You Might Find Interesting: B2B Telemarketing Lead Gen Scripts in Technical Industries. Telemarketing Appointment Setting Testing, Testing, 1…2…3. Telemarketing Appointment Setting Best Practices Part 1. Telemarketing Appointment Setting Best Practices Part 2. We’d love to help!

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Quality Contact Solutions

OCTOBER 10, 2022

10 Ways to Use an Outbound Telemarketing Partner. Change in agents, changes in scripting , changes in processes, maybe program objective, and even size of the team. Understanding how the inbound and outbound call center you partner with will handle these changes is essential. Learn More About Our Telemarketing Services.

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NobelBiz

JANUARY 16, 2024

To effectively execute telemarketing campaigns, businesses must understand their target audience’s needs and pain points. RELATED ARTICLE What Is ACD – Automatic Call Distribution System? RELATED ARTICLE What Is ACD – Automatic Call Distribution System?

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JustCall

MARCH 14, 2023

In this article, we’ll cover what call screening is, how it works, its benefits, and the best practices of a phone call screening service. Most carriers have a cold-calling or telemarketing numbers’ list that marks spam calls and provides warnings to recipients on the incoming call screen. Read on to learn more!

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NobelBiz

JUNE 5, 2023

It offers various dialing methods that can be successfully deployed in multiple scenarios becoming increasingly popular (and even necessary) in Collections, Telemarketing, Lead generation, and many other sensitive niches. Crafting a Compelling Script A well-crafted script can be a powerful tool for outbound lead generation.

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Quality Contact Solutions

JULY 26, 2022

After writing over one thousand call center scripts, we know that there isn’t a single stand-alone ingredient we’d consider the ‘secret sauce’ for creating the perfect script. Instead, scripts are purposeful and serve as a guide to accomplish the objective of the call. No, it doesn’t.

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NobelBiz

FEBRUARY 23, 2023

Whether it’s for customer loyalty, collection, surveys or telemarketing, dialing technologies are indispensable tools for any contact center. After all, if a contact file contains only names and phone numbers, your agents will have a hard time even with the most perfect call script.

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Quality Contact Solutions

DECEMBER 31, 1969

Most companies have a very explicit sales process with definitions for a reason…this article would absolutely support those reasons. Other Articles You Might Find Interesting: 5 Keys to Writing a Successful B2B Telemarketing Script. Intimately familiarize yourself with that defined process and stick to what works.

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NobelBiz

FEBRUARY 23, 2023

Whether it’s for customer loyalty, collection, surveys or telemarketing, dialing technologies are indispensable tools for any contact center. After all, if a contact file contains only names and phone numbers, your agents will have a hard time even with the most perfect call script.

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Quality Contact Solutions

MARCH 22, 2019

Where might the “Script” need to be reworked? QCS At Home is a work-from-home telemarketing and call center solution focused on business to business outbound telemarketing, test-bed projects and special programs which are typically not well-suited for the traditional brick and mortar call center. What offers are working?

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Calltools

JANUARY 11, 2023

The article below will explore simple ways to effectively and ethically implement cold calling. All telemarketing calls must follow strict compliance regulations, so be sure to provide compliance regulation training to all agents. Challenges in Cold Calling. Critics of cold calling often argue that cold calling is too time-consuming.

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