Totango

SEPTEMBER 20, 2022

Offering customized upsells geared toward customer needs and product usage patterns. Higher retention creates more opportunities for upsells and referrals, increasing revenue. Likewise, better customer outcomes promote more sales from customer renewals, upsells, and referrals. Incorporating feedback.

B2B 83

B2B SaaS Education Brand ambassadors 83

Global Response

FEBRUARY 28, 2024

In this article, we’ll explore why you need call center services, how they will benefit your business, and how to choose the right one. Increased sales opportunities Call center agents are trained to capitalize on upselling and cross-selling opportunities. How do they communicate feedback to their agents?

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

24-7 InTouch

FEBRUARY 25, 2020

The more collaboration with brand partners, the better. Incorporating client-specific training materials and activities into our training program is how we develop true brand ambassadors with our agents. For many retail brands, this includes product displays and store fronts. Training Considerations Should Include: .

Brand ambassadors 52

Brand ambassadors Customer Service Calibration Average Handle Time 52

Totango

MARCH 2, 2021

But from the SaaS customer’s perspective, pre-sales and post-sales experience are all part of the same experience of your brand, and both figure into the customer’s decision whether or not to renew their subscription of your product. Reviews and testimonials mentioning your brand. Whitepapers and e-books addressing pain points.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. Track mentions in publications People don’t just talk about you on social media, they also talk about you in their own blogs, news articles, and other online publications.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

GetFeedback

AUGUST 16, 2018

Instead of asking customers to rate the agent who helped them or share feedback on the company as a whole, CES focuses on how easy or difficult the whole support process is for your customers. Marketing can identify potential brand ambassadors by looking at your list of promoters. Knowledge Base Article Helpfulness.

Metrics 79

Metrics Customer Service Surveys Self service 79

JivoChat

APRIL 8, 2021

In this article, we’ll learn about the importance of user engagement in modern business. Engagement tools can improve the relationship between your brand and customers, as they enable you to go beyond business transactions to understand people’s emotional needs. In turn, that will encourage them to stick with your brand.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52