article thumbnail

Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

Outsource Consultants

This article will discuss three neighboring Latin American countries: Guatemala, Honduras, and El Salvador. We work with many high performing contact centers that are committed to providing scholarships and training for agents to further strengthen their bilingual speaking abilities. contact center rates. El Salvador.

article thumbnail

Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

This article will discuss three Latin American countries: Mexico, Chile, and Belize. The Spanish language in Chile is formal and spoken with a neutral accent, which means the bilingual agents can provide excellent customer service in both Spanish and English. Telemarketing. provider costs by up to 50%. Live chat support.

article thumbnail

Why Some Businesses Prefer In-House Customer Service Over Call Centers

Global Response

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. When you’re ready to expand your customer service into offering multilingual support , it’s much cheaper to outsource rather than hiring bilingual agents in-house.