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Why Some Businesses Prefer In-House Customer Service Over Call Centers

Global Response

Customer service is more important than ever—all the data backs this up. So, managing your customer service is no insignificant task. In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. Maybe not.

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Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

Outsource Consultants

This article will discuss three neighboring Latin American countries: Guatemala, Honduras, and El Salvador. They provide omnichannel capabilities such as traditional inbound and outbound voice services, email, live chat support, and social media customer service. contact center rates. El Salvador. residents.

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Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

This article will discuss three Latin American countries: Mexico, Chile, and Belize. Our Chilean partners are PCI certified and provide multichannel capabilities that include traditional phone-based call center services, live chat support, email services, SMS, and social media customer service. Email services.