CSM Magazine

JUNE 2, 2016

In today’s digitally connected world it’s critical that you don’t sit on the sidelines and observe—you must actively engage with your customers. Elena Lockett at FM Outsource, digs deeper into the hidden side of social media. Did you know that 96% of untagged brand mentions go unanswered?

outsourcing 40

outsourcing Customer Service Marketing Feedback 40

CrazyCall

JUNE 27, 2019

Today, we are going to talk about the types of customers you can get in contact with your brand. I will guide you through types one by one and provide hints on how to keep any types of consumers happy. Moreover, how can you make them happy? Can you keep all types of customers happy? How do you lure them?

Advertising 102

Advertising Sales Marketing Customer Service 102

REVE Chat Blog

APRIL 22, 2020

Be that as it may, great growth possibility can be hidden within the vitriol. You can even encourage them to serve as loyal advocates for your brand. When you listen carefully to what your customers are complaining about and offer faster solutions, it improves your brand image. Not all the time complaints are a wrong sign.

Omni-channel support 58

Omni-channel support Chatbots Airlines Feedback 58

AWS Machine Learning

MARCH 13, 2024

Now, you can use Gemma 2B and Gemma 7B pretrained and instruction-tuned models within SageMaker JumpStart. Now, you can use Gemma 2B and Gemma 7B pretrained and instruction-tuned models within SageMaker JumpStart. SageMaker provides a curated list of models that you can choose from on the SageMaker console.

Benchmark 101

Benchmark Scripts APIs Feedback 101

Comm100

NOVEMBER 23, 2020

For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. While some companies use ticketing software to manage their emails alone, true omnichannel help desks allow tickets to be created from any digital channel, including chat, social, SMS, and even voice.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52