Help Scout

APRIL 27, 2021

Improve your self-service options. Improving both the quality and accessibility of your self-service content can help reduce incoming support volume and improve customer satisfaction. For example, complex API questions could be spotted and reassigned by automatic workflows, taking them out of the main queue.

Management 117

Management Self service Technical Support APIs 117

Playvox

NOVEMBER 15, 2022

But many team leaders spend their time managing annual leave and schedule change requests, approving shift swaps, sending out emails, or updating HR systems. Receiving correct data in real-time is especially important when you want to compare and contrast a forecast and adherence.

Management 86

Management Schedule adherence Coaching Contact Center 86

CSM Magazine

MAY 14, 2024

By offering flexible integration options and enabling customers to leverage third-party solutions through APIs and SDKs, Avaya delivers superior outcomes while providing customers the freedom to innovate and customise their experience, building on top of what already works for them.

Healthcare 52

Healthcare Enterprise Analytics APIs 52

Hodusoft

FEBRUARY 14, 2020

Some of the features include automated routing, email, interaction tracking, real-time chat, multi-channel communication, and self-service portal. Avaya is trusted, reliable and provides good service. SalesForce Service Cloud. It is fluid, easy to use for agents, has plenty of features and works without bugs.

call center software 52

call center software Call Center Contact center software voip 52

JivoChat

AUGUST 22, 2021

Key features: There are four core components of Intercom: Business Messenger – Engage and support customers via chat, conversational bots, interactive apps, self-service tools, and proactive product tours. Help Center: Build a comprehensive knowledge base for better customer self?service, Pricing | CTA.

Chatbots 52

Chatbots APIs CRM Analytics 52

Comm100

NOVEMBER 23, 2020

The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.” Like Zendesk, Salesforce has gotten criticism for its customer service.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

AWS Machine Learning

NOVEMBER 27, 2023

All existing and new customers using Amazon Transcribe can experience the performance improvements out of the box, without any API changes. In a contact center, agents spend precious time after each call manually summarizing notes, which can impact their productivity and increase call wait times.

Analytics 92

Analytics Self service Entertainment Contact Center 92