APIs contact center solutions Self service Time management 
Hodusoft
FEBRUARY 14, 2020
Some of the features include automated routing, email, interaction tracking, real-time chat, multi-channel communication, and self-service portal. Avaya is trusted, reliable and provides good service. To sum it up, Genesys has a lot of pros in its favor and plenty of features for call center operators.
AWS Machine Learning
NOVEMBER 27, 2023
All existing and new customers using Amazon Transcribe can experience the performance improvements out of the box, without any API changes. Carbyne is a software company that develops cloud-based, mission-critical contact center solutions for emergency call responders.
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