CSM Magazine

MAY 14, 2024

By offering flexible integration options and enabling customers to leverage third-party solutions through APIs and SDKs, Avaya delivers superior outcomes while providing customers the freedom to innovate and customise their experience, building on top of what already works for them.

Healthcare 52

Healthcare Enterprise Analytics APIs 52

Hodusoft

FEBRUARY 14, 2020

Some of the features include automated routing, email, interaction tracking, real-time chat, multi-channel communication, and self-service portal. Avaya is trusted, reliable and provides good service. The Aura model gives you unified communication plus internet, fax, email, and other channels.

call center software 52

call center software Call Center Contact center software voip 52

JivoChat

AUGUST 22, 2021

Key features: There are four core components of Intercom: Business Messenger – Engage and support customers via chat, conversational bots, interactive apps, self-service tools, and proactive product tours. Help Center: Build a comprehensive knowledge base for better customer self?service, Pricing | CTA. Pricing | CTA.

Chatbots 52

Chatbots APIs CRM Analytics 52

AWS Machine Learning

NOVEMBER 27, 2023

We focus on the following major updates in this post across key AI services: Amazon Transcribe now offers FM-powered language support across over 100 languages to unlock rich insights. All existing and new customers using Amazon Transcribe can experience the performance improvements out of the box, without any API changes.

Analytics 86

Analytics Self service Entertainment Contact Center 86