article thumbnail

Using CSAT Scores in Bonus Structure and Review Discussions at Argeweb

Nicereply

“As I have a history of working with SaaS companies, making an informed choice for one of the many SaaS solutions out there has been part of my job for a long time. Argeweb created a test account with the top 5 SaaS suppliers and began testing their capabilities. Just ask the customers.

APIs 99
article thumbnail

Software as a Service vs. Managed Software as a Service

SmartAction

What is Software as a Service (SaaS)? Software as a Service (SaaS) is a term many of us have heard. Within the SaaS model, there are two types of SaaS. Within the SaaS model, there are two types of SaaS. Vertical SaaS is a software as a service focused on a specific industry. Scalability is simple.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

What Is Platform as a Service?

Babelforce

How is PaaS different from IaaS and SaaS? Since all the hardware is outsourced to a third party, this cuts back on set-up costs and various other overheads that would be associated with supporting infrastructures like servers and data storage. How is PaaS different from IaaS and SaaS? IaaS PaaS SaaS Hardware ? ? ?

article thumbnail

Things I Wish I Knew Before Adding Call-Backs to My Contact Center

Fonolo

If you send some of your calls to a BPO/outsourced call center, the call-back strategy won’t extend to those calls. SaaS solutions (like Fonolo) allow good flexibility in this regard. If the vendor is simply offering an API to build on, that’s a project that may never happen? How do prices scale as call volume goes up or down?

article thumbnail

Connecting SaaS Insights into Actions

SmartKarrot

SaaS insights enable IT leaders to get the most value out of their SaaS subscriptions by making the insights actionable. Your SaaS product may generate the most earthshaking data-driven insights for enterprises. SaaS insights from beyond your core product. Action instead of merely actionable insights.

SaaS 10
article thumbnail

Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

Application Programming Interface (API). An API is an application programming interface. This is distinct from SaaS, which is more likely to be billed flexibly than ASP software. PaaS often provides an OS as well as infrastructure, but with fewer pre-built applications than a SaaS solution. Business process outsourcing.

article thumbnail

Hunting vs Farming customers – A virtuous cycle between Sales and Success teams

aircall

With the emergence of the subscription economy and in particular in the SaaS industry, we have come to distinguish 2 main business activities that contribute to the growth of a company: Hunting and Farming. They also outsourced their calls outside their working hours.

Sales 88