Things I Wish I Knew Before Adding Call-Backs to My Contact Center
Fonolo
JUNE 13, 2023
Lower Abandon Rates When hold times are long, many callers will simply abandon their call and hang up. Call abandonment then leads to higher repeat calling (which can strain the call center system) and, of course, dissatisfied customers. (As SaaS solutions (like Fonolo) allow good flexibility in this regard.
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