OrecX

MARCH 26, 2019

Outbound sales and marketing campaigns today leverage just about every communication channel when it comes to connecting with customers and prospects - email, voice, SMS, chat, social media, etc. When selecting a call recording and speech analytics system, look for these capabilities to help you optimize your outbound campaigns: 1.

Outbound sales 66

Outbound sales APIs Analytics Engineering 66

JustCall

FEBRUARY 2, 2024

What is the JustCall Sales Dialer? JustCall Sales Dialer is your outbound sales weapon of choice, designed to crush manual dialing and fuel your sales engine. Whether it’s an Excel spreadsheet or your CRM, JustCall makes call data readily available for dialing.

Sales 52

Sales APIs Engineering CRM 52

JustCall

APRIL 3, 2023

NICE CXone Key Features CRM integrations Predictive dialers Customer feedback Quality and workforce management Automation and artificial intelligence Omnichannel routing NICE CXone Integrations Livepro, Zendesk, Salesforce, Zoomphone, Fuze, Gong, ServiceNow, etc. NICE CXone Rating NICE CXone has a G2 rating of 4.3 out of 5.

voip 52

voip Interactive Voice Response CRM Coaching 52

Babelforce

AUGUST 20, 2020

Some common uses for outbound call centers: Offering customer service Customer retention automation Lead nurturing Market research Customer sentiment surveys Debt management/collection Appointment setting. Key metrics for outbound call centers. Then you need to know about APIs. Adaptable CLI / Caller ID.

Call Center 52

Call Center Interactive Voice Response APIs Upselling 52

Fonolo

MARCH 13, 2018

The big question we talked about in those posts was whether Flex would be a “formal” cloud call center offering, with per-agent / per-month pricing or some kind of upgrade to its existing call center related APIs. That is, they swapped managing incoming flights with incoming calls. How Spikes are Managed Today. Fascinating.

Call Center 52

Call Center APIs Outbound sales Average Handle Time 52

Pointillist

JULY 25, 2018

The Champion may or may not be the Project Manager (if not, then make sure to recruit an experienced project manager to organize the project and keep everything on track!). Outbound Sales Call. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs.

Analytics 93

Analytics Government APIs Metrics 93

JustCall

MARCH 9, 2023

Conversational intelligence can simplify and enhance the operations of your management, marketing, and sales teams. They also receive expert guidance from their sales managers, who analyze recorded calls and identify where reps are doing well and where they can improve. It can save you a great deal of labor and time.

Coaching 52

Coaching Sales Chatbots Analytics 52