OrecX

MARCH 26, 2019

Outbound sales and marketing campaigns today leverage just about every communication channel when it comes to connecting with customers and prospects - email, voice, SMS, chat, social media, etc.

Outbound sales 77

Outbound sales APIs Analytics Engineering 77

Tethr

JANUARY 18, 2019

For example, Five9 – one of the leading cloud-based call center platforms – provides an open API that enables the sharing of call audio and metadata with Tethr’s leading AI-powered voice analytics platform. From there, Tethr can intelligently “listen” to every customer conversation to surface insights that can be used to improve sales conversion, customer experience, loyalty, compliance and marketing effectiveness.

Enterprise 48

Enterprise Outbound sales APIs Call flow 48

Fonolo

MARCH 13, 2018

The big question we talked about in those posts was whether Flex would be a “formal” cloud call center offering, with per-agent / per-month pricing or some kind of upgrade to its existing call center related APIs. What he means by “level” can be seen in this diagram, which I think is the best explanation of what Flex is : The lowest layer is Twilio’s existing API-driven communication system. RingDNA, Velocify, SalesLoft and CallRail all focus on streamlining outbound sales calls.

APIs 52

APIs Outbound sales Average Handle Time CRM 52

Pointillist

JULY 25, 2018

Outbound Sales Call. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs. By Swati Sahai.

Analytics 100

Analytics APIs Government Upselling 100

Pointillist

JULY 25, 2018

Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs.

Analytics 52

Analytics Metrics Government Upselling 52