The Power of Voice in your Outbound Omni-Channel Strategy

OrecX

Outbound sales and marketing campaigns today leverage just about every communication channel when it comes to connecting with customers and prospects - email, voice, SMS, chat, social media, etc.

Cloud-based listening for the enterprise

Tethr

For example, Five9 – one of the leading cloud-based call center platforms – provides an open API that enables the sharing of call audio and metadata with Tethr’s leading AI-powered voice analytics platform. From there, Tethr can intelligently “listen” to every customer conversation to surface insights that can be used to improve sales conversion, customer experience, loyalty, compliance and marketing effectiveness.

Twilio Wows the Crowd with Flex Debut

Fonolo

The big question we talked about in those posts was whether Flex would be a “formal” cloud call center offering, with per-agent / per-month pricing or some kind of upgrade to its existing call center related APIs. What he means by “level” can be seen in this diagram, which I think is the best explanation of what Flex is : The lowest layer is Twilio’s existing API-driven communication system. RingDNA, Velocify, SalesLoft and CallRail all focus on streamlining outbound sales calls.

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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Outbound Sales Call. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs. By Swati Sahai.

How to Successfully Implement Customer Journey Analytics

Pointillist

Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs.