NobelBiz

MAY 25, 2023

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities.

call center software 98

call center software Call Center APIs Contact Center 98

Amity

SEPTEMBER 25, 2017

I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. We regularly look at CSAT, NPS, retention, upsells, health score, and churn.

B2C 0

B2C SaaS Accountability B2B 0

CustomerSuccessBox

NOVEMBER 2, 2021

You share educational materials on the product. A Customer Success Manager (CSM) job is to build relations with the customer strong enough that opportunities of upsell and retention organically present themselves. Meanwhile, Customer Success metrics are customer lifetime value, churn rate, retention/upsells.

Sales 52

Sales Engineering Upselling Customer retention 52

Amity

SEPTEMBER 25, 2017

I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. We regularly look at CSAT, NPS, retention, upsells, health score, and churn.

B2C 60

B2C SaaS Accountability B2B 60

JustCall

APRIL 5, 2023

Key features Provides customer information like health scores and profiles Allows for customer monitoring and surveys Reporting and dashboards API and integrations Tools to import and export data Workflow Data security Customizable and scalable Notifications Features to manage users and access G2 rating: 4.4 out of 5. out of 5 stars.

Management 52

Management CRM Analytics Customer retention 52

SmartKarrot

JUNE 2, 2022

Customer experience is crucial for any B2B SaaS business. Any B2B SaaS business must keep the customers with the business with a good customer experience. Improvements in customer experience lead to increase upsell and cross-sell chances by 20-40% Reduced churn Improved customer satisfaction.

B2B 10

B2B Customer Experience B2C Banking 10