APIs Document Technology Virtual Agent 
Expivia
FEBRUARY 15, 2024
With a suite of tools ranging from Enlighten Actions to Autopilot and beyond, NICE CXone is setting a new standard for what businesses can expect from their customer service technology. Enlighten Auto Summary automates these tasks, integrating with various CRMs to provide concise, accurate summaries of customer interactions.
TechSee
SEPTEMBER 21, 2023
In contrast, Sophie AI is trained like today’s human agents and engineers. Sophie AI reads product documentation and support flows, observes customer service and field service interactions, and learns at each step. Furthermore, Sophie AI is built on state-of-the-art LLM management and optimization technology.
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AWS Machine Learning
AUGUST 30, 2023
This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. It also provides attribution and transparency by displaying links to the reference documents and context passages that were used by the LLM to construct the answers.
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Dustin Hubbard, Chief Technology Officer at WaFd Bank.
Creative Virtual
JANUARY 26, 2023
From students using ChatGPT to complete assignments for class to me getting a little help from ChatGPT to write my latest ‘Virtual Viewpoint’ column , it certainly seems like everyone is testing it out. We developed this approach to give our customers control over the AI to create accurate, reliable chatbot and virtual agent deployments.
SmartAction
MAY 23, 2019
While conversational AI technology is amazing and transformative for the contact center, it is only a toolset. Conversational AI self-service technology requires a CX team across seven functional disciplines. This is why data and documentation in your contact center are so important. What does a best-of-breed CX team look like?
AWS Machine Learning
SEPTEMBER 29, 2022
The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. For more information about Archy’s OAuth requirements, refer to Prerequisites in the Archy installation documentation.
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