APIs Contact center software Personalization SaaS 
NobelBiz
MAY 25, 2023
What are Customer Data Platforms A Customer Data Platform or CDP is software that aggregates and organizes customer data across various touchpoints and channels into a single, unified database. In addition to the above benefits, CDP software can help contact centers to personalize their interactions with customers.
Babelforce
APRIL 14, 2021
A SaaS tool and a luxury fashion brand, for example, interact with customers in vastly different ways. By integrating channels with APIs you can share data across each one, providing a consistent experience. Imagine a customer calls your contact center after talking already with your support team via a messaging app.
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Aspect
OCTOBER 3, 2018
Personalized, Role-based, User Desktop. A Rich Set of APIs for External Integration with CRM Systems and Enterprise Data Sources. A SaaS (Software as a Service), open architecture with robust APIs ensures organizations can unite systems and operations across the enterprise that impact the customer experience.
Cisco - Contact Center
FEBRUARY 19, 2021
They want options for self-service or to connect with a person who is empowered with the right tools to meet their needs. Communications Platform-as-a-Service ( CPaaS) infrastructure to enable customization of communications via APIs. They want support on their own terms on any mode of communication.
JustCall
JANUARY 5, 2023
The speech analytics software tools can assist call center agents in recognizing when customers are agitated or stressed, allowing them to adapt in real-time or improve after knowing all the facts. Speech analytics solutions are either integrated into contact center software or provided as a preloaded feature.
JustCall
APRIL 5, 2023
JustCall Overview JustCall is a VoIP business phone system and contact center software. This ensures that the inbound calls always reach the correct person/department. 8×8 Overview 8×8 is a SaaS-based phone, video, chat, and contact center platform for businesses.
JustCall
APRIL 3, 2023
NICE CXone NICE CXone is another cutting–edge SaaS-based contact center software built on the foundation of multi-channel ACD and speech-enables IVR. It empowers contact centers to seamlessly contact customers through multiple channels such as email, voice calls, live chat, and social media.
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