NICE inContact

JANUARY 24, 2018

Cloud contact center deployments that began in customer care may have been extended to other business areas. For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. Inbenta – Hybrid chat and chatbots with NLP-powered search.

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

The Northridge Group

MAY 2, 2023

The most recent version of ChatGPT, which is based on GPT-4 and was released in March 2023, is OpenAI’s latest and most advanced chatbot. It can also be easily integrated via APIs with popular apps such as Slack, Instacart, Snapchat, or Facebook Messenger for easy access across multiple platforms.

Contact Center 67

Contact Center B2C Chatbots B2B 67

Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

Hodusoft

NOVEMBER 17, 2021

Customer care executives should be able to give them the service they anticipate. Customer data and personal information from all sources of interaction can be linked through Omnichannel capabilities. An omnichannel customer service interaction relies on integration at the time a channel is launched, not afterward.

Contact center software 98

Contact center software Contact Center Multichannel Best practices 98

Jon Arnold

OCTOBER 3, 2017

These developments are relatively easy to understand, but as the frame of reference shifts from the “contact center” to “customer care”, other disruptive forces are emerging. Most contact centers aren’t able to manage inbound messaging inquiries, so this is a big step forward to use this channel in cases where customers prefer that.

Marketing 40

Marketing Contact Center APIs Enterprise 40

aircall

DECEMBER 1, 2022

In an effort to provide top-quality support and integrate seamlessly into the lives of their customers, many companies are tapping into WhatsApp as a support channel. But how can businesses use WhatsApp for customer support? And how can you pair WhatsApp with Aircall’s cloud-based phone solution to provide first-class customer care?

APIs 117

APIs Customer Support Wait times Chatbots 117

Aspect

OCTOBER 3, 2018

Proactive outreach and proactive customer care via voice, email or SMS is fundamental to keeping customers engaged and informed. A Rich Set of APIs for External Integration with CRM Systems and Enterprise Data Sources. A Rich Set of APIs for External Integration with CRM Systems and Enterprise Data Sources.

APIs 107

APIs Self service SaaS Enterprise 107