Lumoa

JUNE 23, 2021

The denouement of Gartner’s latest Hype Cycle for AI shows how AI-powered contact center technologies such as natural language processing (NLP), chatbots, and machine learning (ML) have recently begun to lose their magnetism, ending up in the Trough of Disillusionment.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

NobelBiz

APRIL 23, 2024

Technologies like Interactive Voice Response (IVR) systems automate routine collection tasks, reducing the need for human intervention and thereby lowering operational costs. This is why automation is especially transformative in contact centers.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

Expivia

APRIL 1, 2021

If your smart television has an error, it will initiate contact with customer service through an API to discover the problem. Often, there is a human interacting with the bot to upload a solution. Cloud Contact Centers. AI Chatbots. There are a lot of ways that you can use artificial intelligence chatbots.

Call Center 40

Call Center Interactive Voice Response outsourcing Chatbots 40

JustCall

AUGUST 26, 2022

Cloud kitchens, offices, storage, meetings, and now cloud contact centers have come a long way. Also, we’ll tell you how this cutting-edge technology is giving organizations a more personalized experience with artificial intelligence (AI-enabled) contextual interaction and emotional intelligence.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Call Center 52

Cisco - Contact Center

JANUARY 27, 2020

Introducing Webex Experience Management (formerly CloudCherry), our new customer experience management solution that uniquely integrates with Cisco Contact Center solutions. Webex Contact Center Enterprise , our new cloud contact center solution for large enterprises is now globally available.

Contact Center 98

Contact Center contact center solutions Enterprise Cloud contact 98

Babelforce

NOVEMBER 4, 2021

You can use the WhatsApp Business app, or integrate the platform with your existing tools using the API. You can use chatbots to automate WhatsApp conversations. It’s similar to self-service IVR but for messaging. Just encourage customers to switch channels within your IVR. You just need to create self-service flows.

Customer Support 98

Customer Support Contact center software Contact Center Self service 98

3CLogic

JULY 1, 2019

When a company pushes "play" to embark on its digital transformation journey, approaching it with a narrow view of just efficiency, consolidating tech, enabling chatbots and cutting costs may end your game early…while all of those improve ROI, it must be balanced with the goal of providing better customer experience.

Banking 40

Banking APIs Cloud contact Interactive Voice Response 40