Select VoiceCom Blog

APRIL 17, 2023

Business process outsourcing (BPO) is a popular strategy for companies to reduce costs, increase efficiency, and access specialised skills and expertise. By outsourcing non-core processes , you will save on overhead costs and gain more time to focus on scaling your business.

Management 52

Management Business Process Outsourcing Best practices outsourcing 52

CSM Magazine

JULY 28, 2015

Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centers) to more cost-efficient partners and markets to reduce spend. Customer Satisfaction Surveys. The challenge for many providers is executing on this vision.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

InGenius

JANUARY 2, 2019

API - Application Programming Interface. An application programming interface (API) is a software "go-between" that acts like a behind the scenes guide to make it easier to connect two applications. BPO - Business Process Outsourcing. It can be determined with a simple survey. CSAT - Customer Satisfaction.

Contact Center 48

Contact Center Interactive Voice Response APIs Average Handle Time 48

Fonolo

FEBRUARY 13, 2019

When the conversation is over a channel like Facebook Messenger or Apple Business Chat, the “asynchronous” style means replies can be at a slower pace, persist over multiple sessions, and be interspersed with other activities. Our favorite chart: Report #2: Contact Center Technology Survey. For more on this, see here and here.

Contact Center 57

Contact Center Call Center APIs outsourcing 57

TechSee

JUNE 9, 2022

Propose improvements by using satisfaction index measurement, survey function, and survey tabulation function. Implementation Process. WebRTC (Web Real-Time Communication) is a mechanism that enables real-time communication via API to web browsers and mobile applications. According to Terilogy research.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

Babelforce

NOVEMBER 30, 2022

ESat can be measured by surveying staff to establish an Employee Satisfaction Index (ESI). Application Programming Interface (API). An API is an application programming interface. Business process outsourcing. Expected Wait Time? Technology. Voice of the Customer (VoC).

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

Hodusoft

AUGUST 9, 2023

It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations).

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52