Select VoiceCom Blog

APRIL 17, 2023

Business process outsourcing (BPO) is a popular strategy for companies to reduce costs, increase efficiency, and access specialised skills and expertise. By outsourcing non-core processes , you will save on overhead costs and gain more time to focus on scaling your business.

Management 52

Management Business Process Outsourcing Best practices outsourcing 52

Hodusoft

MARCH 6, 2024

Here comes the role of an unsung hero, known as BPO (Business Process Outsourcing), revolutionizing the way e-commerce companies provide customer support services. It can be challenging for businesses to manage and ensure a unified and consistent experience across all touchpoints.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

NICE inContact

OCTOBER 29, 2019

But like many companies that transition their operation from call center to contact center as they grow, Radisson realized there was a definite disconnect: it was using an out-of-date, on-premises Avaya system to manage its global network of contact centers and BPOs.

contact center solutions 48

contact center solutions Contact Center Abandon rate Business Process Outsourcing 48

OrecX

MAY 6, 2019

The business process outsourcing (BPO) market is very unique in that everything an outsourcer does is for the benefit of its clients. Outsourcers take on the responsibility of handling another business’s sales, or customer service, and often times even the client’s compliance responsibilities and liabilities.

Business Process Outsourcing 61

Business Process Outsourcing outsourcing CRM APIs 61

Quality Contact Solutions

DECEMBER 31, 1969

If the answer is yes to any of these questions, then it may be worthwhile to evaluate outsourced call centers , depending on how you answer the other questions in consideration. The key benefit to our clients is that they do not need to invest as heavily in managing the outsourced telemarketing program.

outsourcing 49

outsourcing Call Center Telemarketing Business Process Outsourcing 49

CSM Magazine

JULY 28, 2015

Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centers) to more cost-efficient partners and markets to reduce spend. In 2015, BPO needs to move beyond managing call center bodies.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

InGenius

JANUARY 2, 2019

API - Application Programming Interface. An application programming interface (API) is a software "go-between" that acts like a behind the scenes guide to make it easier to connect two applications. BPO - Business Process Outsourcing. CRM - Customer Relationship Management. DMS - Document Management System.

Contact Center 48

Contact Center Interactive Voice Response APIs Business Process Outsourcing 48