Hodusoft

AUGUST 30, 2022

Businesses of every size, type, and industry can benefit from using cloud services for a variety of reasons such as: Data backup Software development and testing Email Disaster recovery Virtual desktops Big data analytics Customer-facing web applications, and more.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • Customer Experience IOT in the Automotive Industry-Upcoming. **.

CRM 40

CRM Automotive Analytics Big data 40

Xaqt

FEBRUARY 6, 2020

Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. While eclipsed now, these were important building blocks that enabled both data extraction from siloed systems as well as two-way interfaces that allowed some level of control from external applications.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Talkdesk

JANUARY 16, 2018

By recognizing the habits of the best agents and inculcating those habits and interactions across the organization, you can duplicate their successful patterns to improve the customer experience for all callers. Kudos expressed openly and often are a great way to keep your top performers on top.

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

By recognizing the habits of the best agents and inculcating those habits and interactions across the organization, you can duplicate their successful patterns to improve the customer experience for all callers. Kudos expressed openly and often are a great way to keep your top performers on top.

Analytics 40

Analytics Call Center Customer centricity Construction 40

Enghouse Interactive

JULY 10, 2018

The impact on service levels was evident, and both employees and customers suffered from the disparate phone system’s tendency to drop calls. The legacy call center system’s inability to integrate with Partner Colorado’s home-grown CRM system was as big of a problem as its limited functionality.

Self service 40

Self service CRM Contact Center Analytics 40

AWS Machine Learning

FEBRUARY 1, 2024

The following are some considerations when using RAG: Setting appropriate timeouts is important to the customer experience. Nothing says bad user experience more than being in the middle of a chat and getting disconnected. In the batch case, there are a couple challenges compared to typical data pipelines.

Best practices 116

Best practices Engineering SaaS APIs 116