What is a good Net Retention Rate in SaaS?
CustomerSuccessBox
FEBRUARY 28, 2022
Best practices: Consumption vs subscription. Best Practices: It has its NRR retained at $2B ARR. Best Practices: 1000 customers of all pay $100k +. Best Practices: Freemium is a direct conversion and lead generation strategy. They have infinite runaway by still having $840 M in the bank.
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