Remove Answering services Remove Business Process Outsourcing Remove Marketing Remove Upselling
article thumbnail

AI Call Center Technology Revolutionizing Customer Support

TeleDirect

Anyone who has been in customer service understands that the human connection is impossible to replace. That’s how we’ve gone from an eight-chair answering service to a national business process outsourcer. These profiles enable agents to upsell and offer greater value and a better experience.

article thumbnail

Outbound Calling 101: What Is Outbound Call?

TeleDirect

Today’s outbound calling provides businesses with a direct extension of their sales team, committed to their success by generating leads, setting appointments and performing market research. It’s why we’ve gone from a small answering service to a national business process outsourcer.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Inbound vs Outbound Call Centers: Which is Right for Your Business?

TeleDirect

TeleDirect , a premier business process outsourcing (BPO) provider of call center platforms and other critical client communication tools, offers expertly outsourced inbound call centers and outbound call centers. Type of business. Telesales & upsells. Extra support. What is an Outbound Call Center?

article thumbnail

Don’t Miss Leads After Hours or on the Weekends.

Call Experts

They can be integrated with team collaboration software and marketing automation platforms. In an age where customers expect service across multiple channels, companies have to go the extra mile to provide exceptional experiences and retain customers. After hours calls generate a significant amount of revenue for a business.

article thumbnail

Key Considerations When Choosing an Outsourced Call Center

TeleDirect

For many companies, the considerable strain on limited resources is impossible to square with the seemingly unlimited demands for 24/7 communication, outreach strategies, and marketing initiatives. Expert-level, experienced outsourcing. The benefits of an outsourced call center go far beyond the obvious advantages. The solution?